Privacy Policy

 

INTRODUCTION 

 

Aish Electro-Mechanical Services is committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you remain informed and in control of your information. 

 

We will never sell your personal data, and will only ever share it with organisations we work with where necessary and if its privacy and security are guaranteed. 

 

ABOUT US 

 

Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected and used by Aish Electro-Mechanical Services, a private limited company with registration number 5074419. 

 

Aish Electro-Mechanical Services is based at Unit 2B, 8 Cowley Road, Nuffield Industrial Estate, Poole, Dorset, BH17 0UJ. For the purposes of data protection law, Aish Electro-Mechanical Services will be the controller. 

 

WHAT INFORMATION WE COLLECT 

 

Personal data you provide 

 

We collect data you provide to us. This includes information you give when requesting a breakdown / service visit, placing an order or communicating with us. For example: 

• personal details (name,  email, address, telephone etc.)  
  
• as a Supplier we collect your financial information (payment information such as bank details  
  
• Information from third parties 

We sometimes receive personal data about individuals from third parties. For example, if we are partnering with another organisation (e.g. a drainage or tanker company).  

 

HOW WE USE INFORMATION 

 

We only ever use your personal data with your consent, or where it is necessary in order to: 

 

enter into, or perform, a contract with you; 

• comply with a legal duty; 
  
• for our own (or a third party’s) lawful interests, provided your rights don’t override these. 

In any event, we’ll only use your information for the purpose or purposes it was collected for (or else for closely related purposes): 

 

Administration 

 

We use personal data for administrative purposes. This includes: 

• receiving payments for goods / services; 
  
• maintaining databases of our Customers and Suppliers; 
  
• performing our obligations under service contract agreements; 
  
• fulfilling orders for goods or services; 

4. DISCLOSING AND SHARING DATA 

 

We will never sell your personal data.  

 

We may share personal data with subcontractors or suppliers who provide us with services. For example, if a tanker is required to meet Aish Electro-Mechanical Services at your address or if you order goods to be delivered directly to you, your name and address will be shared with the appropriate company. However, these activities will be carried out under a contract which imposes strict requirements on our supplier to keep your information confidential and secure. 

 

5. HOW WE PROTECT DATA 

 

We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.  

 

Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data. 

 

Payment security 

 

We cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk. 

 

6. CCTV 

 

Our premises have CCTV and you may be recorded when you visit them. CCTV is there to help provide security and to protect both you and the Aish Electro-Mechanical Services. CCTV will only be viewed when necessary (e.g. to detect or prevent crime) and footage is only stored temporarily. Unless it is flagged for review CCTV will be recorded over. 

 

Aish Electro-Mechanical Services complies with the Information Commissioner’s Office CCTV Code of Practice, and we put up notices so you know when CCTV is in use. 

 

7. STORAGE 

 

Where we store information 

 

Aish Electro-Mechanical Services is a UK based company and we store our data in the UK only. However, our systems use Microsoft products. As a US company, it may be that using their products result in personal data being transferred to or accessible from the US. However, we’ll allow this as we are certain personal data will still be adequately protected (as Microsoft is certified under the USA’s Privacy Shield scheme). 

 

How long we store information 

 

We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you tell us you no longer need your pumping equipment serviced by Aish Electro-Mechanical Services, we will stop sending you reminders and remove you from our database (though we will keep a record of your preference not to be contacted and historical data of our Engineers attendance). 

 

We continually review what information we hold and delete what is no longer required.  

 

8. KEEPING YOU IN CONTROL 

 

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows: 

 

the right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request); 

 

the right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason); 

• the right to have inaccurate data rectified; 
  
• the right to object to your data being used for marketing or profiling; and 
  
• where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format. 

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so. 

 

9. COOKIES AND LINKS TO OTHER SITES 

 

Cookies 

 

Our website uses local storage (such as cookies) to provide you with the best possible experience and to allow you to make use of certain functionalities. 

 

Links to other sites 

 

Our website contains hyperlinks to many other websites. We are not responsible for the content or functionality of any of those external websites (but please let us know if a link is not working by using the 'Contact us' link at the top of the page). 

 

If an external website requests personal information from you (e.g. in connection with an order for goods or services), the information you provide will not be covered by the Aish Electro-Mechanical Servcies Privacy Policy. We suggest you read the privacy policy of any website before providing any personal information. 

 

10. CHANGES TO THIS PRIVACY POLICY 

 

We’ll amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted on our website. 

 

This Privacy Policy was last updated on 14.02.2018.